Privacy Policy

Last updated: March 7, 2026

This Privacy Policy describes how Cherrycom Worldwide SL, operating under the brand ORLARI (“ORLARI,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit or make a purchase from www.orlari.com (the “Site”), contact us, upload a photograph, or otherwise use our services.

 

1. Who We Are

ORLARI is operated by:

Cherrycom Worldwide SL
VAT Number: B01965813
3 Resurrection Street
Getafe, Madrid 28091
Spain
Email: service@orlari.com

This is our business address and is not a return address. Please contact us before returning any item so that we can provide the correct return instructions and destination.

For applicable data protection laws, Cherrycom Worldwide SL is the controller of the personal information described in this Privacy Policy.

2. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information.

Information You Provide Directly

This may include:

  • Your name, email address, telephone number, billing address, and shipping address

  • Order, product, personalization, gift box, and delivery information

  • Photographs and other content you upload for a personalized product

  • Messages, questions, reviews, support requests, and other communications

  • Marketing preferences and subscription choices

  • Information you provide when exercising a privacy or consumer right

Payment Information

Payments are processed through Shopify and the payment provider you select. We generally do not receive or store your complete payment card number. We may receive limited payment-related information, such as payment status, payment method, billing details, and transaction identifiers.

Information Collected Automatically

When you visit the Site, we and our service providers may automatically collect information such as:

  • IP address

  • Browser and device type

  • Operating system

  • Approximate location

  • Pages viewed and links selected

  • Referring website

  • Shopping cart activity

  • Purchase and checkout activity

  • Cookie identifiers

  • Advertising and analytics identifiers

  • Information about how you interact with the Site

We collect some of this information through cookies, pixels, tags, local storage, and similar technologies.

Information From Third Parties

We may receive information from service providers and business partners, including Shopify, payment providers, shipping carriers, fraud prevention services, analytics providers, advertising platforms, and marketing providers.

3. How We Use Personal Information

We may use personal information to:

  • Process, personalize, manufacture, and deliver your order

  • Associate your uploaded photograph with the correct product and order

  • Review whether an uploaded photograph is suitable for engraving

  • Contact you if we need clarification or a replacement photograph

  • Process payments, refunds, returns, replacements, and exchanges

  • Provide customer service and respond to questions

  • Send order confirmations, production updates, shipping notices, and other service communications

  • Detect, investigate, and prevent fraud, misuse, security incidents, and unlawful activity

  • Maintain and improve the Site, products, and customer experience

  • Measure website performance and understand how visitors use the Site

  • Send marketing communications when permitted by law or with your consent

  • Personalize or measure advertising, subject to applicable consent and opt-out rights

  • Comply with tax, accounting, consumer protection, legal, and regulatory obligations

  • Establish, exercise, or defend legal claims

4. How We Handle Uploaded Photographs

Photographs uploaded for personalized products may contain personal information and may depict you, family members, children, friends, or pets.

We use uploaded photographs only as reasonably necessary to:

  • Prepare and manufacture the personalized product you ordered

  • Adjust framing, contrast, orientation, or image quality for engraving

  • Conduct production and quality checks

  • Associate the photograph with your order

  • Provide customer support, replacements, or refunds

  • Investigate an order-related problem

  • Meet legitimate recordkeeping or legal obligations

We may share an uploaded photograph with production, technology, storage, and fulfillment providers only when reasonably necessary to complete or support your order.

We do not use customer-uploaded photographs in advertisements, social media, product galleries, promotional materials, or public reviews without obtaining separate permission from the customer.

Uploading a photograph does not transfer ownership of that photograph to ORLARI. You retain any rights you hold in the image.

You should only upload a photograph that you are authorized to use. If a photograph depicts another person, including a child, you confirm that you have the authority to submit the photograph for the requested personalization.

Please do not upload unlawful, abusive, exploitative, infringing, or otherwise prohibited content. We may reject content that we reasonably believe violates the law, another person’s rights, or these requirements.

5. Legal Bases for Processing

Where the General Data Protection Regulation or similar laws apply, we process personal information under one or more of the following legal bases:

  • Performance of a contract: To process payment, personalize products, manufacture orders, provide customer support, and deliver purchases

  • Consent: For certain marketing communications, non-essential cookies, targeted advertising, or other activities where consent is required

  • Legal obligation: To comply with tax, accounting, consumer protection, regulatory, and lawful disclosure requirements

  • Legitimate interests: To operate and improve our business, secure the Site, prevent fraud, understand performance, and protect our legal rights, provided those interests are not overridden by your rights

  • Establishment or defense of legal claims: Where information is necessary to protect our rights or respond to a dispute

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

6. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

Shopify

Our store is hosted by Shopify. Shopify provides the ecommerce platform used to operate the Site, process orders, manage checkout, and support store functionality.

Payment Providers

Payment information may be processed by Shopify Payments, PayPal, card networks, banks, and other payment providers selected at checkout.

Production and Fulfillment Providers

We may provide order details and uploaded photographs to carefully selected production, engraving, quality-control, packaging, and fulfillment providers as necessary to complete an order.

Shipping and Logistics Providers

We disclose delivery information to carriers, postal services, customs providers, and logistics partners so they can deliver and track orders.

Technology and Business Service Providers

We may use providers that support website hosting, cloud storage, email, customer service, analytics, fraud prevention, security, reviews, and business administration.

Advertising and Marketing Providers

Subject to applicable consent and opt-out rights, we may disclose limited online identifiers, website activity, or purchase-related information to advertising and marketing providers to measure campaigns or present relevant advertising.

Uploaded customer photographs are not provided to advertising platforms for advertising purposes.

Legal and Business Disclosures

We may disclose information when reasonably necessary to:

  • Comply with law, regulation, legal process, or a lawful government request

  • Enforce our agreements and policies

  • Protect customers, ORLARI, or others from fraud, harm, or unlawful activity

  • Investigate security incidents

  • Complete a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to appropriate safeguards

7. Cookies, Analytics, and Advertising

We use cookies and similar technologies to operate the Site, remember preferences, maintain the shopping cart, support checkout, prevent fraud, understand Site performance, and measure marketing.

Some cookies are necessary for the Site to function. Other cookies, including analytics and advertising cookies, may be optional depending on your location.

Where required, we request consent before using non-essential cookies. You may change your choices using the cookie preferences available on the Site or through your browser settings.

Disabling certain cookies may affect features such as cart functionality, saved preferences, or checkout.

We do not sell personal information for money. However, disclosures involving advertising cookies or pixels may be considered a “sale,” “sharing,” or use for targeted advertising under certain United States privacy laws. Where applicable, you may opt out through our cookie preferences or another opt-out method made available on the Site.

Where legally required and technically supported, we also honor recognized opt-out preference signals, such as Global Privacy Control.

Please see our Cookie and Pixel Policy for additional information.

8. Marketing Communications

If you subscribe to ORLARI marketing, we may send you product updates, gift ideas, offers, and other promotional messages.

You may unsubscribe from marketing emails at any time by selecting the unsubscribe link in an email or contacting service@orlari.com.

Unsubscribing from marketing will not stop necessary service communications, such as order confirmations, production questions, shipping notices, or responses to customer service requests.

9. International Data Transfers

ORLARI operates internationally. Personal information may be processed in countries other than the country where you live, including countries where our service providers, production partners, or technology systems are located.

Where required by law, we rely on appropriate safeguards for international transfers, such as adequacy decisions, contractual protections, or Standard Contractual Clauses approved by the European Commission.

10. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing support, maintaining business and tax records, resolving disputes, preventing fraud, and complying with legal obligations.

Retention periods vary depending on the type of information, the reason it was collected, our legal obligations, and whether information is required to address an active order, warranty request, chargeback, or dispute.

Uploaded photographs are retained only for as long as reasonably necessary to fulfill and support the related order and meet legitimate legal, fraud-prevention, or recordkeeping needs. You may request deletion by contacting us, subject to legal and operational exceptions.

When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it.

11. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or storage system can be guaranteed to be completely secure. Please use caution when sending information online and contact us if you believe your information or account has been compromised.

12. Your Privacy Rights

Depending on where you live, you may have the right to:

  • Know whether we process your personal information

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal information

  • Request restriction of certain processing

  • Object to certain processing

  • Receive certain information in a portable format

  • Withdraw consent

  • Opt out of marketing

  • Opt out of the sale, sharing, or use of personal information for targeted advertising where applicable

  • Request information about categories of personal information collected, used, or disclosed

  • Appeal a decision concerning a privacy request where applicable

  • Lodge a complaint with a data protection authority

You may exercise a privacy right by contacting service@orlari.com.

We may need to verify your identity before completing a request. You may also use an authorized agent where permitted by law, although we may request proof of authorization and identity verification.

We will not unlawfully discriminate against you for exercising a privacy right.

Some rights are subject to exceptions. For example, we may retain certain information when required for tax records, fraud prevention, an active transaction, legal compliance, or the establishment or defense of legal claims.

If you are in the European Economic Area, you may also lodge a complaint with the data protection authority in your country of residence, place of work, or the location of the alleged infringement. Our lead supervisory authority may be the Spanish Data Protection Agency.

13. United States Privacy Disclosures

Depending on your state of residence and applicable law, the categories of personal information we have collected may include:

  • Identifiers and contact information

  • Customer records and transaction information

  • Commercial and purchase information

  • Internet or electronic network activity

  • Approximate geolocation information

  • Customer service communications

  • User-submitted content, including personalization photographs

  • Inferences based on shopping or Site activity

We collect these categories from customers, Site visitors, devices, Shopify, payment providers, marketing services, shipping providers, and other service providers.

We use and disclose these categories for the business and commercial purposes described in this Privacy Policy.

We do not knowingly sell or share the personal information of individuals under 18 for targeted advertising.

14. Children’s Privacy

The Site is intended for adults and is not directed to children under 18. We do not knowingly collect personal information directly from children for the purpose of allowing them to purchase products or create accounts.

A customer may submit a photograph depicting a child as part of a personalized order only if the customer is authorized to do so. Such photographs are handled in accordance with the uploaded-photograph provisions of this Privacy Policy.

If you believe a child has provided personal information to us without appropriate authorization, please contact service@orlari.com.

15. Third-Party Websites

The Site may contain links to third-party websites or services. We are not responsible for the privacy, security, or content practices of those third parties. We encourage you to review their policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, technology, services, or legal obligations.

When we make changes, we will publish the revised policy on this page and update the “Last updated” date. Where legally required, we will provide additional notice or request consent.

17. Contact Us

For questions about this Privacy Policy, uploaded photographs, or your privacy rights, contact:

Cherrycom Worldwide SL
Trading as ORLARI
VAT Number: B01965813
3 Resurrection Street
Getafe, Madrid 28091
Spain
Email: service@orlari.com

This business address is not a return address. Contact us before returning a product to receive the correct return instructions.