Terms of service

Last updated: March 7, 2026

These Terms of Service (“Terms”) govern your access to and use of www.orlari.com (the “Site”) and your purchase of products from ORLARI.

The Site is operated by Cherrycom Worldwide SL under the brand ORLARI. Throughout these Terms, “ORLARI,” “we,” “us,” and “our” refer to Cherrycom Worldwide SL.

By visiting the Site, placing an order, uploading a photograph, or using any part of our services, you agree to these Terms and the policies referenced in them. If you do not agree, please do not use the Site.

1. Business Information

ORLARI is operated by:

Cherrycom Worldwide SL
VAT Number: B01965813
3 Resurrection Street
Getafe, Madrid 28091
Spain
Email: service@orlari.com

This is our business address and is not a return address. Returns sent to this address without authorization may not be accepted or processed. Please contact us before returning any product.

2. Eligibility

You must be at least the age of legal majority in your place of residence to place an order, or you must use the Site with the permission and supervision of a parent or legal guardian.

You may not use the Site or our products for unlawful, fraudulent, abusive, or unauthorized purposes.

3. Shopify

Our store is hosted by Shopify, which provides the ecommerce platform that allows us to display and sell products.

Your use of certain checkout, payment, account, and technical features may also be subject to Shopify’s applicable terms and privacy practices.

4. Product Information

We make reasonable efforts to present product descriptions, colors, materials, dimensions, prices, and photographs accurately.

Actual colors and appearance may vary slightly because of screen settings, lighting, photography, natural material variations, manufacturing tolerances, and the characteristics of engraving.

Personalized engraving results may also vary depending on the quality, lighting, resolution, composition, and contrast of the photograph you submit. These reasonable variations do not necessarily mean that a product is defective.

Product information may be corrected or updated without notice. We reserve the right to discontinue or modify a product, subject to orders we have already accepted.

5. Personalized Products and Uploaded Photographs

When ordering a personalized product, you are responsible for reviewing the selected product, color, options, photograph, shipping address, and other personalization details before submitting the order.

By uploading a photograph or other content, you confirm that:

  • You own the content or have permission to use it

  • You are authorized to submit it for personalization

  • Its use will not infringe copyright, privacy, publicity, trademark, or other rights

  • It does not contain unlawful, abusive, exploitative, hateful, obscene, or otherwise prohibited material

  • If it depicts another person or a child, you have the authority to submit the image

You retain ownership of any rights you hold in the uploaded content.

You grant ORLARI and the service providers involved in completing your order a limited, non-exclusive, royalty-free license to store, access, crop, resize, adjust, reproduce, and use the submitted content only as reasonably necessary to:

  • Prepare and manufacture the ordered product

  • Improve image suitability for engraving

  • Conduct production and quality checks

  • Fulfill and deliver the order

  • Provide customer support

  • Process a replacement, return, refund, dispute, or legal request

This limited permission does not authorize ORLARI to use your photograph in advertising, social media, promotional materials, public product galleries, or reviews without obtaining separate permission.

We may reject or cancel personalization containing content that we reasonably believe is unlawful, harmful, infringing, technically unsuitable, or inconsistent with these Terms. If we cancel an order for this reason before production, we will refund the amount paid for the cancelled item, unless fraud or unlawful conduct prevents us from doing so.

6. Photograph Quality and Production Adjustments

For the best engraving result, customers should upload a clear, well-lit photograph in which the main subject is visible and not excessively blurred, dark, distant, or obstructed.

We may make reasonable technical adjustments, including cropping, contrast correction, conversion to an engraving-compatible format, orientation changes, or removal of unnecessary background details.

These adjustments are intended to produce the clearest practical engraving and do not constitute unauthorized creative use of the photograph.

When necessary, we may contact you to request clarification or a replacement photograph. A delayed response may delay production and delivery.

We cannot guarantee that every photograph will produce identical engraving detail. Final results depend partly on the quality and composition of the submitted photograph and the physical limitations of the engraving area.

7. Orders and Contract Formation

Submitting an order is an offer to purchase. Receiving an automated order confirmation does not necessarily mean that we have accepted the order.

An order is accepted when we begin processing or production, dispatch the product, or otherwise expressly confirm acceptance.

We may refuse or cancel an order for legitimate reasons, including:

  • Product or material unavailability

  • Incorrect pricing or product information

  • Suspected fraud or unauthorized payment

  • Shipping restrictions

  • An unsuitable or prohibited photograph

  • A technical or inventory error

  • A violation of these Terms

If we cancel an order after payment and no amount is lawfully owed, we will refund the applicable payment.

8. Order Changes and Cancellations

Because personalized products may enter production shortly after an order is placed, contact service@orlari.com as soon as possible if you need to change or cancel an order.

We will make reasonable efforts to help, but we cannot guarantee changes or cancellation after production has started.

A refusal or inability to cancel before shipment does not remove any return rights expressly provided in our Return & Refund Policy or any mandatory rights available under applicable law.

9. Prices, Taxes, and Payment

Prices are displayed in the currency shown on the Site and may change without notice. A price change will not normally affect an order we have already accepted.

You agree to provide current, complete, and accurate billing, payment, contact, and shipping information.

Payment is processed through Shopify and the payment provider selected at checkout. We do not guarantee that every payment method will be available for every customer, device, country, or transaction.

Applicable product charges, shipping charges, taxes, discounts, and the final order total will be displayed during checkout.

ORLARI covers customs duties and import fees associated with eligible shipments under our current Shipping Policy. Customers should not be charged additional customs duties by ORLARI after checkout. Please contact us if a carrier unexpectedly requests an import payment.

10. Promotions and Discount Codes

Promotions and discount codes are subject to their stated conditions, availability, eligibility, and expiration dates.

Unless expressly stated otherwise:

  • Only one discount may be applied to an order

  • Discount codes cannot be combined

  • Discounts cannot be applied after an order has been completed

  • Discounts have no cash value

  • We may correct or cancel promotions affected by technical errors, abuse, or fraud

The “Buy 2 or More, Get 20% Off” promotion cannot be combined with the ORLARI15 first-order discount unless the Site expressly allows the combination at checkout.

11. Shipping and Delivery

Production and shipping estimates are provided in our Shipping Policy.

Photo jewelry normally requires 2–3 business days for production. Engraved and birthstone jewelry normally requires 1–2 business days for production.

Estimated shipping times begin after production is complete:

  • Standard shipping: approximately 6–10 business days

  • Express shipping: approximately 3–5 business days

Unless otherwise displayed at checkout:

  • Standard shipping costs $5

  • Standard shipping is free for orders over $39

  • Express shipping costs $29

Delivery dates are estimates, not guarantees. Delays may result from weather, carrier disruption, customs processing, address problems, peak periods, or events outside our reasonable control.

You are responsible for providing a complete and accurate delivery address. Contact us promptly if you discover an error. We cannot guarantee that an address can be changed after an order enters fulfillment.

Please review our Shipping Policy for complete details.

12. Returns, Refunds, and the ORLARI Guarantee

ORLARI offers a 30-day return period, including for personalized products, subject to the conditions in our Return & Refund Policy.

A return request must be made within 30 days after delivery. Customers are responsible for approved return shipping costs when returning an item because of a change of mind.

For an approved return, ORLARI refunds the product price and the original standard shipping charge. Express shipping upgrades are not refundable unless the product was damaged, defective, or incorrect.

Products should be returned in their original condition and packaging where reasonably possible. Contact us before returning anything so we can provide authorization and the correct return destination.

ORLARI also provides a 90-day commercial guarantee against manufacturing defects. This commercial guarantee is in addition to, and does not replace or limit, any mandatory legal rights available to you.

Where applicable law gives consumers longer or additional rights for defective, misdescribed, or non-conforming goods, those rights remain unaffected.

Please review our Return & Refund Policy for full conditions, exclusions, and instructions.

13. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If a product arrives damaged, defective, or different from what you ordered, contact service@orlari.com promptly with:

  • Your order number

  • A description of the issue

  • Clear photographs or video showing the problem

  • A photograph of the packaging if the item was damaged in transit

We will review the claim and provide an appropriate solution, which may include repair, replacement, partial refund, or refund, depending on the circumstances and applicable law.

Nothing in these Terms limits mandatory rights relating to defective or non-conforming goods.

14. Intellectual Property

The Site and its content—including ORLARI branding, logos, designs, product photography, graphics, text, videos, software, and layout—are owned by or licensed to Cherrycom Worldwide SL and are protected by applicable intellectual property laws.

You may use the Site for personal, non-commercial shopping purposes.

Without our written permission, you may not reproduce, distribute, modify, publish, sell, scrape, frame, reverse engineer, commercially exploit, or create derivative works from the Site or its content.

The rights you hold in photographs uploaded for personalization remain yours and are governed by Section 5 of these Terms.

15. Reviews, Feedback, and Public Submissions

If you voluntarily submit a product review, testimonial, photograph, video, comment, suggestion, or other material for public or promotional use, you grant ORLARI a non-exclusive, worldwide, royalty-free license to display, reproduce, and use that specific submission in connection with our products, services, and marketing, subject to applicable law and any permissions presented when you submit it.

This section does not apply to a private photograph uploaded solely to manufacture a personalized product. We will not publicly use an order photograph without separate permission.

Reviews must reflect genuine experiences and must not contain unlawful, misleading, abusive, infringing, or confidential content.

16. Prohibited Uses

You may not use the Site:

  • For unlawful, fraudulent, or deceptive activity

  • To violate another person’s intellectual property, privacy, or publicity rights

  • To upload malicious code or interfere with Site security

  • To collect information about other users without authorization

  • To impersonate another person or misrepresent your identity

  • To place fraudulent orders or abuse discounts, refunds, or promotions

  • To upload prohibited personalization content

  • To scrape, copy, or commercially exploit Site content without permission

  • To interfere with the operation of the Site or Shopify’s services

We may restrict or terminate access when we reasonably believe these Terms have been violated.

17. Third-Party Services and Links

The Site may use or link to services provided by Shopify, payment providers, delivery carriers, review platforms, social networks, and other third parties.

We are not responsible for the independent terms, content, availability, security, or privacy practices of third-party services.

Your use of a third-party service may be governed by that third party’s own terms and policies.

18. Website Availability and Errors

We aim to keep the Site accurate, secure, and available, but we do not guarantee uninterrupted or error-free access.

The Site may occasionally contain typographical errors, inaccurate information, pricing errors, or omissions. We may correct these issues and update information where permitted by law.

We may temporarily suspend Site access for maintenance, security, technical problems, or circumstances outside our reasonable control.

19. Disclaimer

To the fullest extent permitted by law, the Site and its general informational content are provided on an “as available” basis.

We do not exclude warranties, guarantees, or consumer rights that cannot legally be excluded.

Product care information is general guidance. Product life and appearance may vary depending on use, exposure to water, chemicals, impact, storage, and care.

20. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, willful misconduct, or death or personal injury caused by negligence where such liability cannot be limited.

To the fullest extent permitted by law, ORLARI will not be liable for indirect, incidental, special, punitive, or consequential losses that were not reasonably foreseeable when the contract was formed.

For claims that may lawfully be limited, ORLARI’s aggregate liability relating to an order will not exceed the amount paid for the affected order.

These limitations do not reduce mandatory consumer rights or remedies.

21. Your Responsibility for Violations

To the extent permitted by law, you are responsible for reasonably foreseeable losses, claims, or expenses resulting from your unlawful use of the Site, your infringement of another person’s rights, or content you submit without the necessary authorization.

This section does not apply where the loss was caused by ORLARI or where applicable consumer law prevents such responsibility from being imposed.

22. Privacy

Our collection and use of personal information are described in our Privacy Policy and Cookie and Pixel Policy.

Uploaded order photographs are handled under the specific protections described in our Privacy Policy and Section 5 of these Terms.

23. Changes to These Terms

We may update these Terms to reflect changes to our services, business practices, technology, or legal requirements.

The version in effect when your order is accepted will generally apply to that order unless a change is required by law or you agree otherwise.

Updated Terms will be published on this page with a revised “Last updated” date.

24. Termination

You may stop using the Site at any time.

We may suspend or terminate access if we reasonably believe you have violated these Terms, threatened Site security, engaged in fraud, or used the Site unlawfully.

Termination does not affect rights and obligations that arose before termination, including payment obligations, accepted orders, intellectual property rights, privacy obligations, and dispute-related provisions.

25. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted or removed to the minimum extent necessary. The remaining provisions will continue in effect.

26. No Waiver

If we do not immediately enforce a provision of these Terms, that does not mean we waive the right to enforce it later.

27. Entire Agreement

These Terms, together with the policies and information expressly referenced in them, constitute the agreement between you and ORLARI concerning your use of the Site and purchase of products.

In the event of a conflict, mandatory consumer law takes priority.

28. Governing Law and Consumer Rights

These Terms are governed by the laws of Spain, without depriving consumers of mandatory protections available under the laws of their country or place of residence.

Nothing in these Terms requires a consumer to give up a mandatory right, legal guarantee, remedy, or jurisdiction that cannot lawfully be waived.

Before starting formal proceedings, we encourage you to contact us so we can try to resolve the issue directly.

29. Contact Information

Questions about these Terms may be sent to:

Cherrycom Worldwide SL
Trading as ORLARI
VAT Number: B01965813
3 Resurrection Street
Getafe, Madrid 28091
Spain
Email: service@orlari.com

This business address is not a return address. Contact us before returning any item so we can provide the correct return instructions.