Last Updated: August 14, 2026

At ORLARI, each personalized piece is made specifically for you. Please review your photo, personalization details, and selected options carefully before placing your order.

PERSONALIZED AND CUSTOM-MADE ITEMS

Because personalized and custom-made items are created specifically for you, they are final sale and cannot be returned, exchanged, or refunded due to:

• A change of mind
• The photo submitted by the customer
• Incorrect personalization details or options selected by the customer
• Personal preference regarding the appearance of the finished personalization

This does not apply if your item arrives damaged, defective, or different from what you ordered.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or different from what you ordered, please email service@orlari.com within 7 days of delivery.

Please include:

• Your order number
• A brief description of the issue
• Clear photos showing the item and the problem
• A photo of the shipping package, if it was damaged during delivery

Once the issue has been confirmed, we will provide either a free replacement or a full refund. ORLARI will cover all related shipping costs for confirmed damaged, defective, or incorrect items.

Please do not return an item before contacting us. Unauthorized returns will not be accepted.

90-DAY CRAFTSMANSHIP GUARANTEE

Personalized jewelry is covered by our 90-Day Craftsmanship Guarantee.

If your item develops a manufacturing defect within 90 days of delivery, please contact service@orlari.com with your order number and clear photos of the issue.

Once the manufacturing defect has been verified, we will provide one free replacement and cover the replacement shipping cost.

The guarantee does not cover:

• Accidental damage
• Misuse or improper care
• Damage caused by improper adjustment or resizing
• Scratches, wear, or other changes resulting from normal use
• Damage caused by exposure to harsh chemicals, moisture, or abrasive surfaces
• Lost or stolen items

NON-PERSONALIZED ITEMS

For non-personalized items, we accept returns within 30 days of delivery.

To qualify for a return, the item must be:

• Unused and unworn
• In its original condition
• Returned with its original packaging
• Accompanied by proof of purchase

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable unless the return is the result of an error by ORLARI.

ITEMS THAT CANNOT BE RETURNED

We cannot accept returns for:

• Personalized or custom-made items, except when damaged, defective, or incorrect
• Items showing signs of wear, use, damage, or alteration
• Items returned without prior authorization
• Gift cards
• Items marked as final sale

ORDER CHANGES AND CANCELLATIONS

We begin processing personalized orders as quickly as possible. If you need to change or cancel an order, please contact service@orlari.com immediately.

We will do our best to accommodate your request, but changes or cancellations cannot be guaranteed once personalization or production has begun.

HOW TO REQUEST A RETURN

Before returning an eligible item, please email service@orlari.com with:

• Your order number
• The reason for the return
• Photos of the item, when applicable

If your return is approved, we will provide return instructions and the appropriate return address.

Please do not send an item to any address without receiving return authorization from us first. Items returned without authorization may not be accepted or refunded.

REFUNDS

Once an approved return has been received and inspected, we will notify you of the refund status.

Approved refunds will be issued to the original payment method within 1–3 business days. Your bank, credit card company, or payment provider may require additional time to process and display the refund.

If more than 10 business days have passed since your refund was approved, please contact service@orlari.com.

EXCHANGES

For eligible non-personalized items, we recommend returning the original item and placing a new order after the return has been approved.

Personalized items cannot be exchanged unless they arrive damaged, defective, or different from what you ordered.

CONTACT US

If you have any questions about a return, refund, or replacement, please contact us:

Email: service@orlari.com

Nothing in this policy limits any mandatory consumer rights available under applicable law.